Company News & Blog

18th March 2020

COVID-19 Action Plan

Hardies is carefully monitoring the Coronavirus (COVID-19) situation and we want to reassure you we are actively taking steps to ensure the safety of our staff, clients and visitors.

We have robust business continuity plans in place for unforeseen events and our business is designed and is resilient to be able to withstand occurrences such as these with minimal impact to you. Our Coronavirus (COVID 19) Action plan is also available under Company News & Blog for your information and will be reviewed and adjusted daily to ensure current.

We are continuing to work to support our clients and the economy by using remote and virtual technology to ensure we continue to work with you. We would like to reassure you that our operations are set up to withstand any disruptions to our business as a result of the Coronavirus. For example our entire staff and specialist team can work remotely and virtually to chat, meet, call, and collaborate through a variety of digital platforms.
As we have adopted a homeworking policy you can find details of all contacts on Company News & Blog

Additionally, we are following the Scottish Government's Workplace Advice contained in their Coronovirus guidance. Including measures and advice from Health Protection Scotland.

Advice and Guidelines are set out below

What is Coronavirus?

Coronavirus (COVID-19) is a new virus that can affect your lungs and airways

The risk of catching Coronavirus is high* according to the UK Chief Medical Officers *source: 16/03/20

Symptoms of Coronavirus & Advice

The symptoms of Coronavirus are:
A cough
A high temperature
Shortness of breath

Having these symptoms does not necessarily mean you have Coronavirus. These symptoms are also similar to other illnesses such as the common cold and flu.

If you have these symptoms and have travelled to or been in contact with anyone who has travelled to any of the countries listed on the website, the NHS recommend you Do not attend a pharmacy, GP surgery or hospital. Stay indoors and avoid close contact with other people.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days - Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Government Advice

Stay at home if you or a family member have coronavirus symptoms

Stay at home for 14 days if you have either:

  • a high temperature
  • a new, continuous cough

Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.

Only call 111 if you cannot get help online

How to reduce your risk

As Coronavirus is a new illness, it’s not completely understood how it spreads from person to person yet. Similar viruses are spread in cough droplets.

Surveyors, and some members of administration & lettings staff come into contact with different people every day, so it’s important to take appropriate steps to reduce your risk.

  • Stop shaking hands
  • Cover your mouth and nose with a tissue or your sleeve when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • Try to avoid close contact with people who are unwell
  • Do not touch your eyes, nose or mouth if your hands are not clean

There is very little evidence that masks provide widespread benefit to the public but surveyors may wish to make use of them.

Act now to reduce your risk

Hand sanitisers, soap and disinfectant sprays and wipes should be purchased locally and distributed/utilised as necessary.
Additionally, disposable gloves should be purchased locally and distributed as necessary

All staff should now adopt a twice daily process of cleaning/dis-infecting within the office including cleaning of your own PC/laptop/ tablet/screen/keyboard/mouse and your mobile phone. A rota should be established for cleaning commonly touched items such as photocopiers, telephone handset, door handles, taps, hand rails and office desks & surfaces where contact can occur including tea and coffee making facilities, mugs, cups and cutlery.

Dry hands with single use hand towels after washing with soap & water, and disposed of safely in a closed bin
or where fitted use hand driers or hand gel sanitiser

New Process - How to reduce your risk

Private Clients/ customers

  • ask all customers that we speak to when booking appointments if they have visited any of the specified countries/areas on the governments watch list (see below*) . If they have - do not book an appointment and place the cases on hold for 14 days
  • ask all customers that we speak to when booking appointments if they have any symptoms of coronavirus . If they have - do not book an appointment and place the cases on hold for 14 days
  • ask all customers that we speak to when booking appointments if they or their family members or business colleagues have symptoms and are self-isolating. If they have - do not book an appointment and place the cases on hold for 14 days
  • For latest up to date information on countries or areas visit for Travel advice and health advice


 For up to date heath advice and the government response visit :

Other Business

  • All staff and visitors must wash their hands or use hand gel upon entering the office
  • When entering a clients office or site accommodation or home you must follow the client’s/contractor’s procedures but follow the above as a minimum
  • Where suitable consider video conferencing rather than attending meetings
  • Disposable gloves should be used when working on site or at customer premises


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